Created by a successful acupuncturist and clinic owner, and run by a dynamic team of compassionate detail-oriented people, Acuhub was born out of a necessity to help wellness professionals meet the challenges of the modern age. Our vision is to help small clinics and wellness centers become more efficient, organized, and profitable, and to maintain a strong foothold as preferred healthcare modalities.
ABOUT US
Our Vision, Our Team, Our Clients
Vision
Network
Think of us a hub for communication, networking, and information. Our goals are to provide hearfelt administrative support and systems guidance to practices and centers of all sizes. Whether you are a new graduate looking for set up support, or are an established practitioner challenged with growing pains, we are here to help you reach that next level. We want to network with you! Check out our articles, resources, and job board.
Small Company
BIG HEART
Customer service is a dying art these days and Acuhub wants to bring back that ART. We are a very small company who love our jobs and all work from home. We want to help people and be part of a solution that promotes wellness and happiness. Our clients love working with us. Their clients love the access and support that a small company provides.
Be like an
Elephant
With our BIG EARS, BIG HEARTS and love for our herd, Acuhub receptionists listen with empathy, and a spirit of family.  We know your clients might be in pain or struggling with health challenges. We give each caller our open hearts and listen with big ears making each caller feel heard and understood.
Clients We Work With
Reviews
Thank you, as always, for the impeccable service you provide. My business could not survive without you!
Thank you for breathing new life into my business and giving me space to breathe all at once. I have always struggled to answer the phone or return calls. I eventually hired an answering service. They charged $1 /minute whether it was a sales call or telemarketer. They didn't even know what they were doing even when they bothered to answer the phones. Not that they even belong in the same category as Acuhub but since I switched to you guys I have been amazed at the level of care and professionalism you all bring to the table!. Thank you, thank you, thank you. Keep up the good work.
"Acuhub has been a total game-changer for our office. We couldn't be happier with their service and staff! We are able to multi-task more efficiently, spend more time in patient rooms, and our new patients come in completely prepared for their appointments and knowing exactly what to expect. Our virtual reception team has been amazing - they are attentive, precise, and so extremely efficient! Our experience with Acuhub has been amazing, and we are so grateful to have added their services to our office."
I love Acu-Hub, their virtual reception services have been so helpful for me and my clinic. I always dreaded and was honestly so bad about answering my phone and getting back to people before, which makes no sense as a small business-owner whose livelihood relies on getting back to people (forehead smack). I feel such relief and gratitude to have Acu-Hub’s amazing receptionists doing this for me. They are well-versed in holistic healthcare practices and can answer questions about acupuncture, were quick to grasp the ins and outs of my clinic and various practitioners, and are always professional, friendly, and quick to respond. It’s really provided a great value to my clinic because it translates to more patients booked, well-worth the investment. I wish I had hired them sooner!
I was very hesitant in hiring a virtual receptionist. I am very particular on how the phones are answered, how we reply to emails etc. Acuhub has delivered and is extremely professional. The take the time to train the staff appropriately in order to represent your clinic and reputation. I would highly recommend them.
I've had several patients tell me that you all have been great receptionists. They say you represent my services very well and are very professional.  From the bottom of my heart, thank you.
"We hired Acuhub to help us improve our systems to accommodate the growth of our new clinic. Jenn got us quickly set up with new software, streamlined our existing systems, improved patient forms, and advised us on better patient management. She even gave us ideas for improved feng shui in our clinic. Jenn is knowledgable, experienced, and a creative problem solver. I highly recommend her expertise in any area of your practice."
"Jenn Collins has a unique gift for making people and concepts seem easy. For many years she has consulted with me about various aspects of running my acupuncture clinic. She brings a relaxed, yet focused intention to what she does and has a wit about her that gets the job done. I have been a patient in her clinic and personally experienced the systems she has in place and witnessed the growing success of her business model. I would highly recommend Jenn to any acupuncturist who is looking to save time and money and make their business run more smoothly. Jenn gets the concept of working smarter not harder. She also is a fabulous healer and person!"
"Jenn Collins is a dedicated practitioner to the practice of Chinese Medicine, and to helping professionals in the field reach their potential without having to reinvent the wheel.  Jenn knows patient care and Jenn knows practice management - She is a unique combination of talent and skill in both areas and can offer you a solid step up in business that allows you to focus on patient care.  Thank you, Jenn for being such a reliable resource!"
"They say the best way to run a successful business is to hire people that are smarter than you, Jenn is that person for me. She has the ability to hold me accountable for my goals, hold the big picture vision as well as address specific tasks, weather it be improving email communications or a clear pricing structure. She is an all around great coach to work with and I am grateful for her guidance and support."
Our Team
Jenn Collins L.Ac, MSOM
Jenn is the founder and CEO of the company, has been practicing acupuncture and Chinese herbal medicine since 1999. Jenn manages two clinics in southern Oregon. She loves helping other practitioners to manage thriving wellness centers and healthcare clinics.
Royce
Royce has been with Acuhub since its inception and has played a key role in its development. She is a huge fan of acupuncture and brings much experience along with her natural born talent for selling wellness services. Royce has been working with us since 2015.
Traci
Reception Manager
Traci’s years of experience running a home office/business, along with transcribing thousands of insurance claims which has given her what it takes to be a fantastic manager overseeing our team.
Micah
Micah brings years of experience in customer service and management, and has an amazing eye for detail. He loves living a healthy and holistic lifestyle, and receives acupuncture regularly for wellbeing and injury recovery.
Janelle
Janelle has over a decade of experience in customer service and administration, including reception for a busy medical clinic. She has always been an advocate of holistic and natural medicine.
Falene
Falene is a Certified Clinical Medical Assistant with a background in customer support and a love of natural medicine. She’s highly organized and brings a vast skill set in reception and medical administration.
Samuel
Samuel brings a wide history of customer support to Acuhub. His attention to detail and warm welcoming demeanor brighten your clients day and set the stage for a great first impression.
Liam
Liam brings strong organizational skill and a passion for helping others acquire the care they need and deserve. His kindness and attention to detail are a winning combo.
Tania
Tania brings an impressive background in healthcare: office manager, patient
registration, scheduled patients with multiple providers, insurance authorizations, multiple line phones, medical records, and more.
registration, scheduled patients with multiple providers, insurance authorizations, multiple line phones, medical records, and more.
McKenna
Her warm demeanor and utmost compassion combined with her extensive knowledge and experience in medical insurance billing make McKenna a superstar for Acuhub. She loves helping clients get the care they need.
Tara
Tara’s delightful voice and warmth along with her interests and experience in the holistic healing realms make each caller feel heard and cared for. She blends administration with practitioner skills.