Created by a successful acupuncturist and clinic owner, and run by a dynamic team of compassionate detail-oriented people, Acuhub was born out of a necessity to help wellness professionals meet the challenges of the modern age. Our vision is to help small clinics, spas, and wellness centers become more efficient, organized, and profitable, and to maintain a strong foothold as preferred healthcare modalities.
ABOUT US
Our Vision, Our Team, Our Clients
Vision
Values
Be like an Elephant!  Our receptionists and helpers strive to have big EARS, big HEARTS, outstanding memories, emotional intelligence, empathy, and compassion for their herd.  We make sure all of your clients feel heard and cared for. Elephants exhibit wisdom, strength, and skills in problem solving, communication, decisiveness, patience, and confidence.
Mission
Acuhub’s mission is to help you run a better business. We strive to join your team and become a valuable member of your clinic. Our role is to greet your clients with warmth and kindness, and assist them with onboarding, scheduling, and finding the information they need. We make you more accessible to them while saving you valuable time and energy.
Network
Think of us as a hub for communication, networking, and information. We provide administrative support and systems guidance to practices and centers of all sizes. Whether you are a new graduate looking for set up support, or are an established practitioner challenged with growing pains, we are here to help you reach that next level. We want to network with you! Check out our articles, resources, and job board.
Reviews
Thank you for breathing new life into my business and giving me space to breathe all at once. I have always struggled to answer the phone or return calls. I eventually hired an answering service. They charged $1 /minute whether it was a sales call or telemarketer. They didn't even know what they were doing even when they bothered to answer the phones. Not that they even belong in the same category as Acuhub but since I switched to you guys I have been amazed at the level of care and professionalism you all bring to the table!. Thank you, thank you, thank you. Keep up the good work.
"Acuhub has been a total game-changer for our office. We couldn't be happier with their service and staff! We are able to multi-task more efficiently, spend more time in patient rooms, and our new patients come in completely prepared for their appointments and knowing exactly what to expect. Our virtual reception team has been amazing - they are attentive, precise, and so extremely efficient! Our experience with Acuhub has been amazing, and we are so grateful to have added their services to our office."
I love Acu-Hub, their virtual reception services have been so helpful for me and my clinic. I always dreaded and was honestly so bad about answering my phone and getting back to people before, which makes no sense as a small business-owner whose livelihood relies on getting back to people (forehead smack). I feel such relief and gratitude to have Acu-Hub’s amazing receptionists doing this for me. They are well-versed in holistic healthcare practices and can answer questions about acupuncture, were quick to grasp the ins and outs of my clinic and various practitioners, and are always professional, friendly, and quick to respond. It’s really provided a great value to my clinic because it translates to more patients booked, well-worth the investment. I wish I had hired them sooner!
I was very hesitant in hiring a virtual receptionist. I am very particular on how the phones are answered, how we reply to emails etc. Acuhub has delivered and is extremely professional. The take the time to train the staff appropriately in order to represent your clinic and reputation. I would highly recommend them.
I've had several patients tell me that you all have been great receptionists. They say you represent my services very well and are very professional.  From the bottom of my heart, thank you.
"We hired Acuhub to help us improve our systems to accommodate the growth of our new clinic. Jenn got us quickly set up with new software, streamlined our existing systems, improved patient forms, and advised us on better patient management. She even gave us ideas for improved feng shui in our clinic. Jenn is knowledgable, experienced, and a creative problem solver. I highly recommend her expertise in any area of your practice."
"Jenn Collins has a unique gift for making people and concepts seem easy. For many years she has consulted with me about various aspects of running my acupuncture clinic. She brings a relaxed, yet focused intention to what she does and has a wit about her that gets the job done. I have been a patient in her clinic and personally experienced the systems she has in place and witnessed the growing success of her business model. I would highly recommend Jenn to any acupuncturist who is looking to save time and money and make their business run more smoothly. Jenn gets the concept of working smarter not harder. She also is a fabulous healer and person!"
"Jenn Collins is a dedicated practitioner to the practice of Chinese Medicine, and to helping professionals in the field reach their potential without having to reinvent the wheel.  Jenn knows patient care and Jenn knows practice management - She is a unique combination of talent and skill in both areas and can offer you a solid step up in business that allows you to focus on patient care.  Thank you, Jenn for being such a reliable resource!"
"They say the best way to run a successful business is to hire people that are smarter than you, Jenn is that person for me. She has the ability to hold me accountable for my goals, hold the big picture vision as well as address specific tasks, weather it be improving email communications or a clear pricing structure. She is an all around great coach to work with and I am grateful for her guidance and support."
Our Team
Jenn
Jenn Collins, CEO and creator of Acuhub, has been practicing acupuncture and Chinese herbal medicine since 1999. Jenn manages two clinics in southern Oregon. She loves helping other practitioners to manage thriving wellness centers and healthcare clinics.
Royce
Royce has been with Acuhub since its inception and has played a key role in its development. She is a huge fan of acupuncture and brings much experience along with her natural born talent for selling wellness services. Royce has been working with us since 2015.
Connie
Connie’s experience comes from years of supporting a naturopathic clinic. She is a big advocate of natural medicine and loves helping patients in any way she can. Her warm demeanor and cheery voice are a great asset to our team.
Mary
Mary brings a wealth of experience from working as an administrative assistant in multiple acupuncture clinics. She is proficient in Janeapp, Acusimple, and several other calendars. Mary has much knowledge with herbs and products.
Micah
Micah brings years of experience in customer service and management, and has an amazing eye for detail. He loves living a healthy and holistic lifestyle, and receives acupuncture regularly for wellbeing and injury recovery.
Michelle
Michelle has excellent customer service and problem solving skills. She has a background in health coaching, yoga instruction, and wellness center administrative support.
Ann
Ann joined Acuhub in 2016 bringing 8 years of experience in healing center office management. She keeps clinics running like well oiled machines.
Gloria
Gloria’s background includes working as a certified medical assistant and as an administrative assistant in a women’s health primary care clinic. She believes strongly in advocating for patients and working collaboratively on medical teams.
Traci
Traci’s years of experience running a home office/business, along with transcribing thousands of insurance claims which has given her what it takes to be a fantastic office assistant. Â
Janelle
Janelle has over a decade of experience in customer service and administration, including reception for a busy medical clinic. She has always been an advocate of holistic and natural medicine.
Falene
Falene is a Certified Clinical Medical Assistant with a background in customer support and a love of natural medicine. She’s highly organized and brings a vast skill set in reception and medical administration.
Eva
Eva brings experience working as administrative assistant in a busy dermatology clinic. Her skills include multi practitioner scheduling, accepting payments, email and multi-line phone management. Eva is also a certified yoga teacher as well as a certified holistic health coach.
Clients We Work With
